Technology

Technical Support Engineer

Bengaluru   |   Full Time

Technical Support Engineer, Velocity

Responsibilities

  • Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

  • Be an Owner and respond to internal inquiries related to Velocity systems, products and processes. Interact with multiple third-party vendors to resolve the issues

  • Understand the technical application of the Velocity suite of products and services

  • Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

  • Write it Down: identify and create documentation that Empower Others 


What do you need?

  • 3+ years of relevant experience in Customer Success

  • Have an understanding of web applications, REST APIs, DB Systems

  • Experience with JavaScript, Ruby, Perl, or Python programming

  • Prior knowledge of DBMS, SQL

  • Past experience of using tools like Postman, Kibanna, 

  • Strong analytical and problem solving skills.

  • Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

  • Team player with solid communication and presentation skills

  • Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

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